Adoption of ICT Tools for Interaction and Services Provision for People with Special Need Users by the Libraries of Abdullahi Muhammed Public Library, Ahmadu Bello University and Kaduna State Public Library Kofan Doka Zaria

Abstract

This study examines the “Adoption of ICT Tools for interaction and Services Provision for People
with special need Users by the Libraries of Abdullahi Muhammed Public Library, Ahmadu Bello
University and Kaduna State Public Library Kofan Doka zaria” in conducting the study two
research questions were formulated, What are the types of ICT tools available for user’s
interaction with people with special need by the staff of Abdullahi Muhammed public library,
Ahmadu Bello University, Zaria, What are the challenges staff encountered with use of ICT tools
for users interaction with people with special need by the Staff of Abdullahi Muhammad public
library, Ahmadu Bello University, Zaria. The methodology adopted for the study was quantitative
research method with a survey research design. The target population of the study comprises of forty
three (43) respondents, from Abdullahi Mohammed Public Library Ahmadu Bello University Zaria
and Kaduna State Public Library Kofan Doka Zaria were used as a sample of the study, a
structured questionnaire was used for data collection. The data used to answer the research
question was analyzed using frequency and percentage at 50% benchmark for acceptances. The
findings show the study found that computer system, alternative input devices, accessible web and
mobile applications, the findings show the study found that insufficient fund and inadequate support,
resources, resistance to technology adoption, limited user understanding of technology, lack of
training, knowledge and Insufficient customization of ICT Tools main challenges staff encountered
with use of ICT tools. The study concluded that in light of the study it shows that ICTs are vital for
enabling effective interaction with people with special need, offering tailored solutions that
address a wide range of needs, from assistive devices to inclusive telecommunication technologies, voice assistants, assistive technologies and symbol-Based communication boards to be inclusion, the study recommended that the management of should provide more telecommunication Technologies, voice assistants, assistive technologies and symbol-Based communication Boards, speech recognition software, among others. The management of should improve on lack of user feedback integration,
usability, among others.