Influence of Artificial Intelligence (AI) Literacy Skills on Innovative Service Delivery by Librarians at Northwest University, Kano

Abstract

The rapid evolution of artificial intelligence (AI) has created new demands within the information

environment, compelling libraries to adopt innovative service models that effectively respond to

emerging challenges and user expectations. The provision of such innovative services largely

depends on the AI literacy competencies of librarians. This study investigated the relationship

between AI literacy skills and innovative service delivery among librarians at Northwest

University, Kano. A correlational survey research design was adopted, and the entire population

of 26 librarians was included in the study. Data were collected using a structured questionnaire

and analyzed using descriptive statistics, including frequency counts, means, and standard

deviations, to address the research questions. Pearson Product–Moment Correlation and simple

linear regression were used to test the study’s hypothesis and examine the predictive influence of

AI literacy skills on innovative service delivery. Findings revealed a strong positive relationship

between AI literacy skills and innovative service delivery, r(24) = .99, p < .001. The study

concludes that AI literacy is a critical competency for librarians seeking to enhance innovation

and effectively perform their roles in contemporary library environments. It recommends that

librarians participate in continuous capacity-building programmes to strengthen their practical

skills in applying AI technologies for improved service delivery.